Archive for the ‘Tourism insights’ Category

 
If You Can’t Beat The Creative …

April 9th, 2015

If You Can’t Beat The Creative …

It’s hard to believe it’s a week since I was hobbling home after a horrific journey back from Bologna, which started with a passenger getting on board the plane and then deciding they were unfit to fly led to over […]

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Verbals and Vivacità: Domenica a Bologna!

March 29th, 2015

Verbals and Vivacità: Domenica a Bologna!

A very strange thing happens when I step foot on Italian soil.  I suddenly a female Caesar, having come, seen and thus being damned determined to conquer the Italian language.  Blackpool’s very own Boudicca becomes more fluent in Italian that […]

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Tourism Attractions Need To Pay Attention To Their Servicescape

October 23rd, 2012

Tourism Attractions Need To Pay Attention To Their Servicescape

One thing that always amazes me in the world of tourism PR is the way in which so many tourism attractions get it wrong when it comes to ‘delighting’ the customer.  I use this word cautiously, as I am frequently […]

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